Investigating usability of mobile health applications in Bangladesh
- URL: http://arxiv.org/abs/2004.07044v1
- Date: Wed, 15 Apr 2020 12:21:27 GMT
- Title: Investigating usability of mobile health applications in Bangladesh
- Authors: Muhammad Nazrul Islam, Md. Mahboob Karim, Toki Tahmid Inan, A. K. M.
Najmul Islam
- Abstract summary: Lack of usability can be a major barrier for the rapid adoption of mobile services.
This paper investigates the usability of Mobile Health applications in Bangladesh.
- Score: 0.47791962198275073
- License: http://creativecommons.org/licenses/by/4.0/
- Abstract: Background: Lack of usability can be a major barrier for the rapid adoption
of mobile services. Therefore, the purpose of this paper is to investigate the
usability of Mobile Health applications in Bangladesh.
Method: We followed a 3-stage approach in our research. First, we conducted a
keyword-based application search in the popular app stores. We followed the
affinity diagram approach and clustered the found applications into nine
groups. Second, we randomly selected four apps from each group (36 apps in
total) and conducted a heuristic evaluation. Finally, we selected the highest
downloaded app from each group and conducted user studies with 30 participants.
Results: We found 61% usability problems are catastrophe or major in nature
from heuristic inspection. The most (21%) violated heuristic is aesthetic and
minimalist design. The user studies revealed low System Usability Scale (SUS)
scores for those apps that had a high number of usability problems based on the
heuristic evaluation. Thus, the results of heuristic evaluation and user
studies complement each other.
Conclusion: Overall, the findings suggest that the usability of the mobile
health apps in Bangladesh is not satisfactory in general and could be a
potential barrier for wider adoption of mobile health services.
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