Reasons People Want Explanations After Unrecoverable Pre-Handover Failures

• URL: http://arxiv.org/abs/2010.02278v2
• Date: Mon, 29 Nov 2021 03:09:41 GMT
• Title: Reasons People Want Explanations After Unrecoverable Pre-Handover Failures
• Abstract summary: We analyze the reasons why people want explanations in a handover scenario where a robot cannot possess the object. Results suggest that participants set expectations on their request and that a robot should provide explanations rather than non-verbal cues after failing.
• Score: 3.584314460614721
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Most research on human-robot handovers focuses on the development of comfortable and efficient HRI; few have studied handover failures. If a failure occurs in the beginning of the interaction, it prevents the whole handover process and destroys trust. Here we analyze the underlying reasons why people want explanations in a handover scenario where a robot cannot possess the object. Results suggest that participants set expectations on their request and that a robot should provide explanations rather than non-verbal cues after failing. Participants also expect that their handover request can be done by a robot, and, if not, would like to be able to fix the robot or change the request based on the provided explanations.

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