How AI Developers Overcome Communication Challenges in a Multidisciplinary Team: A Case Study

• URL: http://arxiv.org/abs/2101.06098v1
• Date: Wed, 13 Jan 2021 19:33:34 GMT
• Title: How AI Developers Overcome Communication Challenges in a Multidisciplinary Team: A Case Study
• Authors: David Piorkowski, Soya Park, April Yi Wang, Dakuo Wang, Michael Muller, Felix Portnoy
• Abstract summary: The development of AI applications is a multidisciplinary effort, involving multiple roles collaborating with the AI developers. During these collaborations, there is a knowledge mismatch between AI developers, who are skilled in data science, and external stakeholders who are typically not. This difference leads to communication gaps, and the onus falls on AI developers to explain data science concepts to their collaborators.
• Score: 11.633108017016985
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: The development of AI applications is a multidisciplinary effort, involving multiple roles collaborating with the AI developers, an umbrella term we use to include data scientists and other AI-adjacent roles on the same team. During these collaborations, there is a knowledge mismatch between AI developers, who are skilled in data science, and external stakeholders who are typically not. This difference leads to communication gaps, and the onus falls on AI developers to explain data science concepts to their collaborators. In this paper, we report on a study including analyses of both interviews with AI developers and artifacts they produced for communication. Using the analytic lens of shared mental models, we report on the types of communication gaps that AI developers face, how AI developers communicate across disciplinary and organizational boundaries, and how they simultaneously manage issues regarding trust and expectations.

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