Design and Appropriation of Computer-supported Self-scheduling Practices in Healthcare Shift Work

• URL: http://arxiv.org/abs/2102.02132v2
• Date: Fri, 12 Feb 2021 17:19:22 GMT
• Title: Design and Appropriation of Computer-supported Self-scheduling Practices in Healthcare Shift Work
• Authors: Alarith Uhde and Matthias Laschke and Marc Hassenzahl
• Abstract summary: Shift scheduling impacts healthcare workers' well-being because it sets the frame for their social life and recreational activities. We designed a social practice-based, worker-centered, and well-being-oriented self-scheduling system which gives healthcare workers more control during shift planning.
• Score: 28.614580329727254
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Shift scheduling impacts healthcare workers' well-being because it sets the frame for their social life and recreational activities. Since it is complex and time-consuming, it has become a target for automation. However, existing systems mostly focus on improving efficiency. The workers' needs and their active participation do not play a pronounced role. Contrasting this trend, we designed a social practice-based, worker-centered, and well-being-oriented self-scheduling system which gives healthcare workers more control during shift planning. In a following nine month appropriation study, we found that workers who were cautious about their social standing in the group or who had a more spontaneous personal lifestyle used our system less often than others. Moreover, we revealed several conflict prevention practices and suggest to shift the focus away from a competitive shift distribution paradigm towards supporting these pro-social practices. We conclude with guidelines to support individual planning practices, self-leadership, and for dealing with conflicts.

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