Moral-Trust Violation vs Performance-Trust Violation by a Robot: Which Hurts More?

• URL: http://arxiv.org/abs/2110.04418v1
• Date: Sat, 9 Oct 2021 00:32:18 GMT
• Title: Moral-Trust Violation vs Performance-Trust Violation by a Robot: Which Hurts More?
• Authors: Zahra Rezaei Khavas, Russell Perkins, S.Reza Ahmadzadeh, Paul Robinette
• Abstract summary: We study the effects of performance-trust violation and moral-trust violation separately in a search and rescue task. We want to see whether two failures of a robot with equal magnitudes would affect human trust differently if one failure is due to a performance-trust violation and the other is a moral-trust violation.
• Score: 0.7373617024876725
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: In recent years a modern conceptualization of trust in human-robot interaction (HRI) was introduced by Ullman et al.\cite{ullman2018does}. This new conceptualization of trust suggested that trust between humans and robots is multidimensional, incorporating both performance aspects (i.e., similar to the trust in human-automation interaction) and moral aspects (i.e., similar to the trust in human-human interaction). But how does a robot violating each of these different aspects of trust affect human trust in a robot? How does trust in robots change when a robot commits a moral-trust violation compared to a performance-trust violation? And whether physiological signals have the potential to be used for assessing gain/loss of each of these two trust aspects in a human. We aim to design an experiment to study the effects of performance-trust violation and moral-trust violation separately in a search and rescue task. We want to see whether two failures of a robot with equal magnitudes would affect human trust differently if one failure is due to a performance-trust violation and the other is a moral-trust violation.

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