Coral: An Approach for Conversational Agents in Mental Health Applications

• URL: http://arxiv.org/abs/2111.08545v1
• Date: Tue, 16 Nov 2021 15:15:58 GMT
• Title: Coral: An Approach for Conversational Agents in Mental Health Applications
• Authors: Harsh Sakhrani, Saloni Parekh, Shubham Mahajan
• Abstract summary: We present an approach for creating a generative empathetic open-domain robot that can be used for mental health applications. We leverage large scale pre-training and empathetic conversational data to make the responses more empathetic in nature. Our models achieve state-of-the-art results on the Empathetic Dialogues test set.
• Score: 0.0
• License: http://creativecommons.org/licenses/by-nc-sa/4.0/
• Abstract: It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in the right direction. The conversational agent must therefore be empathetic and able to conduct free-flowing conversations. To this effect, we present an approach for creating a generative empathetic open-domain chatbot that can be used for mental health applications. We leverage large scale pre-training and empathetic conversational data to make the responses more empathetic in nature and a multi-turn dialogue arrangement to maintain context. Our models achieve state-of-the-art results on the Empathetic Dialogues test set.

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