Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications

• URL: http://arxiv.org/abs/2202.05541v1
• Date: Fri, 11 Feb 2022 10:41:01 GMT
• Title: Designing a Social Media Analytics Dashboard for Government Agency Crisis Communications
• Authors: Ali Sercan Basyurt, Julian Marx, Stefan Stieglitz, Milad Mirbabaie
• Abstract summary: Government agencies are increasingly turning to social media to use it as a mouthpiece in times of crisis. Government agencies need tools that support them in analysing social media data for the public good. This paper presents a design science research approach that guides the development of a social media analytics dashboard for a regional government agency.
• Score: 0.0
• License: http://creativecommons.org/licenses/by-nc-sa/4.0/
• Abstract: Social media have become a valuable source for extracting data about societal crises and an important outlet to disseminate official information. Government agencies are increasingly turning to social media to use it as a mouthpiece in times of crisis. Gaining intelligence through social media analytics, however, remains a challenge for government agencies, e.g. due to a lack of training and instruments. To mitigate this shortcoming, government agencies need tools that support them in analysing social media data for the public good. This paper presents a design science research approach that guides the development of a social media analytics dashboard for a regional government agency. Preliminary results from a workshop and the resulting design of a first prototype are reported. A user-friendly and responsive design that is secure, flexible, and quick in use could identified as requirements, as well as information display of regional discussion statistics, sentiment, and emerging topics.

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