MISC: A MIxed Strategy-Aware Model Integrating COMET for Emotional
Support Conversation
- URL: http://arxiv.org/abs/2203.13560v1
- Date: Fri, 25 Mar 2022 10:32:04 GMT
- Title: MISC: A MIxed Strategy-Aware Model Integrating COMET for Emotional
Support Conversation
- Authors: Quan Tu, Yanran Li, Jianwei Cui, Bin Wang, Ji-Rong Wen and Rui Yan
- Abstract summary: We propose a novel model for emotional support conversation.
It infers the user's fine-grained emotional status, and then responds skillfully using a mixture of strategy.
Experimental results on the benchmark dataset demonstrate the effectiveness of our method.
- Score: 64.37111498077866
- License: http://creativecommons.org/licenses/by/4.0/
- Abstract: Applying existing methods to emotional support conversation -- which provides
valuable assistance to people who are in need -- has two major limitations: (a)
they generally employ a conversation-level emotion label, which is too
coarse-grained to capture user's instant mental state; (b) most of them focus
on expressing empathy in the response(s) rather than gradually reducing user's
distress. To address the problems, we propose a novel model \textbf{MISC},
which firstly infers the user's fine-grained emotional status, and then
responds skillfully using a mixture of strategy. Experimental results on the
benchmark dataset demonstrate the effectiveness of our method and reveal the
benefits of fine-grained emotion understanding as well as mixed-up strategy
modeling. Our code and data could be found in
\url{https://github.com/morecry/MISC}.
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