Social Influence Dialogue Systems: A Scoping Survey of the Efforts Towards Influence Capabilities of Dialogue Systems

• URL: http://arxiv.org/abs/2210.05664v1
• Date: Tue, 11 Oct 2022 17:57:23 GMT
• Title: Social Influence Dialogue Systems: A Scoping Survey of the Efforts Towards Influence Capabilities of Dialogue Systems
• Authors: Kushal Chawla, Weiyan Shi, Jingwen Zhang, Gale Lucas, Zhou Yu, Jonathan Gratch
• Abstract summary: Social influence dialogue systems are capable of persuasion, negotiation, and therapy. There exists no formal definition or category for dialogue systems with these skills. This study serves as a comprehensive reference for social influence dialogue systems to inspire more dedicated research and discussion in this emerging area.
• Score: 50.57882213439553
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Dialogue systems capable of social influence such as persuasion, negotiation, and therapy, are essential for extending the use of technology to numerous realistic scenarios. However, existing research primarily focuses on either task-oriented or open-domain scenarios, a categorization that has been inadequate for capturing influence skills systematically. There exists no formal definition or category for dialogue systems with these skills and data-driven efforts in this direction are highly limited. In this work, we formally define and introduce the category of \emph{social influence dialogue systems} that influence users' cognitive and emotional responses, leading to changes in thoughts, opinions, and behaviors through natural conversations. We present a survey of various tasks, datasets, and methods, compiling the progress across seven diverse domains. We discuss the commonalities and differences between the examined systems, identify limitations, and recommend future directions. This study serves as a comprehensive reference for social influence dialogue systems to inspire more dedicated research and discussion in this emerging area.

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