Who Wrote this? How Smart Replies Impact Language and Agency in the Workplace

• URL: http://arxiv.org/abs/2210.06470v1
• Date: Fri, 7 Oct 2022 20:06:25 GMT
• Title: Who Wrote this? How Smart Replies Impact Language and Agency in the Workplace
• Authors: Kilian Wenker
• Abstract summary: This study uses smart replies (SRs) to show how AI influences humans without any intent on the part of the developer. I propose a loss of agency theory as a viable approach for studying the impact of AI on human agency.
• Score: 0.0
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: AI-mediated communication is designed to help us do our work more quickly and efficiently. But does it come at a cost? This study uses smart replies (SRs) to show how AI influences humans without any intent on the part of the developer - the very use of AI is sufficient. I propose a loss of agency theory as a viable approach for studying the impact of AI on human agency. I use mixed methods involving a crowdsourced experiment to test the theory and qualitative interviews to elucidate non-use of AI. My quantitative results reveal that machine agency affects the content we author and the behavior we generate. But it is a non-zero-sum game.

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