Digital Transformation in the Public Administrations: a Guided Tour For
Computer Scientists
- URL: http://arxiv.org/abs/2305.05551v2
- Date: Wed, 10 May 2023 07:02:13 GMT
- Title: Digital Transformation in the Public Administrations: a Guided Tour For
Computer Scientists
- Authors: Paolo Ciancarini, Raffaele Giancarlo, Gennaro Grimaudo
- Abstract summary: Digital Transformation (DT) is the process of integrating digital technologies and solutions into the activities of an organization.
This paper focuses on the DT of public sector organizations, where the targets of innovative digital solutions are either the citizens or the administrative bodies.
We identify four key pillars that sustain a successful DT: (open) data, ICT technologies, digital skills of citizens and public administrators, and agile processes for developing new digital services and products.
- Score: 1.4410531459081073
- License: http://creativecommons.org/licenses/by-nc-sa/4.0/
- Abstract: Digital Transformation (DT) is the process of integrating digital
technologies and solutions into the activities of an organization, whether
public or private. This paper focuses on the DT of public sector organizations,
where the targets of innovative digital solutions are either the citizens or
the administrative bodies or both. This paper is a guided tour for Computer
Scientists, as the digital transformation of the public sector involves more
than just the use of technology. While technological innovation is a crucial
component of any digital transformation, it is not sufficient on its own.
Instead, DT requires a cultural, organizational, and technological shift in the
way public sector organizations operate and relate to their users, creating the
capabilities within the organization to take full advantage of any opportunity
in the fastest, best, and most innovative manner in the ways they operate and
relate to the citizens. Our tutorial is based on the results of a survey that
we performed as an analysis of scientific literature available in some digital
libraries well known to Computer Scientists. Such tutorial let us to identify
four key pillars that sustain a successful DT: (open) data, ICT technologies,
digital skills of citizens and public administrators, and agile processes for
developing new digital services and products. The tutorial discusses the
interaction of these pillars and highlights the importance of data as the first
and foremost pillar of any DT. We have developed a conceptual map in the form
of a graph model to show some basic relationships among these pillars. We
discuss the relationships among the four pillars aiming at avoiding the
potential negative bias that may arise from a rendering of DT restricted to
technology only. We also provide illustrative examples and highlight relevant
trends emerging from the current state of the art.
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