Are We Ready to Embrace Generative AI for Software Q&A?

• URL: http://arxiv.org/abs/2307.09765v2
• Date: Sat, 12 Aug 2023 13:10:02 GMT
• Title: Are We Ready to Embrace Generative AI for Software Q&A?
• Authors: Bowen Xu, Thanh-Dat Nguyen, Thanh Le-Cong, Thong Hoang, Jiakun Liu, Kisub Kim, Chen Gong, Changan Niu, Chenyu Wang, Bach Le, David Lo
• Abstract summary: Stack Overflow, the world's largest software Q&A (SQA) website, is facing a significant traffic drop due to the emergence of generative AI techniques. ChatGPT is banned by Stack Overflow after only 6 days from its release. To verify this, we conduct a comparative evaluation of human-written and ChatGPT-generated answers.
• Score: 25.749110480727765
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Stack Overflow, the world's largest software Q&A (SQA) website, is facing a significant traffic drop due to the emergence of generative AI techniques. ChatGPT is banned by Stack Overflow after only 6 days from its release. The main reason provided by the official Stack Overflow is that the answers generated by ChatGPT are of low quality. To verify this, we conduct a comparative evaluation of human-written and ChatGPT-generated answers. Our methodology employs both automatic comparison and a manual study. Our results suggest that human-written and ChatGPT-generated answers are semantically similar, however, human-written answers outperform ChatGPT-generated ones consistently across multiple aspects, specifically by 10% on the overall score. We release the data, analysis scripts, and detailed results at https://anonymous.4open.science/r/GAI4SQA-FD5C.

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