WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

• URL: http://arxiv.org/abs/2403.07718v5
• Date: Tue, 23 Jul 2024 06:19:28 GMT
• Title: WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?
• Authors: Alexandre Drouin, Maxime Gasse, Massimo Caccia, Issam H. Laradji, Manuel Del Verme, Tom Marty, Léo Boisvert, Megh Thakkar, Quentin Cappart, David Vazquez, Nicolas Chapados, Alexandre Lacoste,
• Abstract summary: We study the use of large language model-based agents for interacting with software via web browsers. WorkArena is a benchmark of 33 tasks based on the widely-used ServiceNow platform. BrowserGym is an environment for the design and evaluation of such agents.
• Score: 83.19032025950986
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 33 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

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