Multilingual Conversational AI for Financial Assistance: Bridging Language Barriers in Indian FinTech

• URL: http://arxiv.org/abs/2512.01439v1
• Date: Mon, 01 Dec 2025 09:23:13 GMT
• Title: Multilingual Conversational AI for Financial Assistance: Bridging Language Barriers in Indian FinTech
• Abstract summary: We present a multilingual conversational AI system for a financial assistance use case that supports code-mixed languages like Hinglish.<n>Our system employs a multi-agent architecture with language classification, function management, and multilingual response generation.<n>This work contributes to bridging the language gap in digital financial services for emerging markets.
• Score: 0.429809467472829
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: India's linguistic diversity presents both opportunities and challenges for fintech platforms. While the country has 31 major languages and over 100 minor ones, only 10\% of the population understands English, creating barriers to financial inclusion. We present a multilingual conversational AI system for a financial assistance use case that supports code-mixed languages like Hinglish, enabling natural interactions for India's diverse user base. Our system employs a multi-agent architecture with language classification, function management, and multilingual response generation. Through comparative analysis of multiple language models and real-world deployment, we demonstrate significant improvements in user engagement while maintaining low latency overhead (4-8\%). This work contributes to bridging the language gap in digital financial services for emerging markets.

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