From Framework to Practice: Designing a Real-World Telehealth Application for Palliative Care

• URL: http://arxiv.org/abs/2512.13693v1
• Date: Sat, 01 Nov 2025 12:14:25 GMT
• Title: From Framework to Practice: Designing a Real-World Telehealth Application for Palliative Care
• Authors: Wei Zhou, Rashina Hoda, Andy Li, Chris Bain, Laura Bird, Emmy Trinh, Peter Poon, Teresa O Brien, Mahima Kalla, Olivia Metcalf, Wendy Chapman, Joycelyn Ling, Sam Georgy, David Bevan,
• Abstract summary: This paper presents an analysis of designing a software application focused on Enhanced Telehealth Capabilities (ETHC) for palliative care.<n>Our socio-technical design framework was successful in producing a secure, equitable, and resilient digital health application.
• Score: 9.062051939081783
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: As digital health solutions continue to reshape healthcare delivery, telehealth software applications have become vital for improving accessibility, continuity of care, and patient outcomes. This paper presents an analysis of designing a software application focused on Enhanced Telehealth Capabilities (ETHC) for palliative care, integrating across three socio-technical dimensions: quality, human values, and real-world. Designing for quality attributes -- such as performance, maintainability, safety, and security -- ensured that the system is technically robust and compliant with clinical standards. Designing for human values -- empathy, inclusivity, accessibility, and transparency -- helped enhance patient experience, trust, and ethical alignment. Designing for real-world -- through a multidisciplinary, experience-based co-design approach involving clinicians, patients, and carers that guided iterative cycles of prototyping, usability testing, and real-world evaluation -- ensured continuous refinement of features and alignment with clinical practice. The resulting telehealth software solution demonstrated that our socio-technical design framework was successful in producing a secure, equitable, and resilient digital health application. Our design approach can assist others designing software in health and other domains.

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