Introducing the Talk Markup Language (TalkML):Adding a little social
intelligence to industrial speech interfaces
- URL: http://arxiv.org/abs/2105.11294v1
- Date: Mon, 24 May 2021 14:25:35 GMT
- Title: Introducing the Talk Markup Language (TalkML):Adding a little social
intelligence to industrial speech interfaces
- Authors: Peter Wallis
- Abstract summary: Natural language understanding is one of the more disappointing failures of AI research.
This paper describes how we have taken ideas from other disciplines and implemented them.
- Score: 0.0
- License: http://creativecommons.org/licenses/by-sa/4.0/
- Abstract: Virtual Personal Assistants like Siri have great potential but such
developments hit the fundamental problem of how to make computational devices
that understand human speech. Natural language understanding is one of the more
disappointing failures of AI research and it seems there is something we
computer scientists don't get about the nature of language. Of course
philosophers and linguists think quite differently about language and this
paper describes how we have taken ideas from other disciplines and implemented
them. The background to the work is to take seriously the notion of language as
action and look at what people actually do with language using the techniques
of Conversation Analysis. The observation has been that human communication is
(behind the scenes) about the management of social relations as well as the
(foregrounded) passing of information. To claim this is one thing but to
implement it requires a mechanism. The mechanism described here is based on the
notion of language being intentional - we think intentionally, talk about them
and recognise them in others - and cooperative in that we are compelled to help
out. The way we are compelled points to a solution to the ever present problem
of keeping the human on topic. The approach has led to a recent success in
which we significantly improve user satisfaction independent of task
completion. Talk Markup Language (TalkML) is a draft alternative to VoiceXML
that, we propose, greatly simplifies the scripting of interaction by providing
default behaviours for no input and not recognised speech events.
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