Unpacking Invisible Work Practices, Constraints, and Latent Power Relationships in Child Welfare through Casenote Analysis

• URL: http://arxiv.org/abs/2203.05169v1
• Date: Thu, 10 Mar 2022 05:48:22 GMT
• Title: Unpacking Invisible Work Practices, Constraints, and Latent Power Relationships in Child Welfare through Casenote Analysis
• Authors: Devansh Saxena, Erina Seh-Young Moon, Dahlia Shehata, Shion Guha
• Abstract summary: Caseworkers write detailed narratives about families in Child-Welfare (CW) Casenotes offer a unique lens towards understanding the experiences of on-the-ground caseworkers. This study offers the first computational inspection of casenotes and introduces them to the SIGCHI community.
• Score: 3.739243122393041
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Caseworkers are trained to write detailed narratives about families in Child-Welfare (CW) which informs collaborative high-stakes decision-making. Unlike other administrative data, these narratives offer a more credible source of information with respect to workers' interactions with families as well as underscore the role of systemic factors in decision-making. SIGCHI researchers have emphasized the need to understand human discretion at the street-level to be able to design human-centered algorithms for the public sector. In this study, we conducted computational text analysis of casenotes at a child-welfare agency in the midwestern United States and highlight patterns of invisible street-level discretionary work and latent power structures that have direct implications for algorithm design. Casenotes offer a unique lens for policymakers and CW leadership towards understanding the experiences of on-the-ground caseworkers. As a result of this study, we highlight how street-level discretionary work needs to be supported by sociotechnical systems developed through worker-centered design. This study offers the first computational inspection of casenotes and introduces them to the SIGCHI community as a critical data source for studying complex sociotechnical systems.

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