Analyzing Process-Aware Information System Updates Using Digital Twins
of Organizations
- URL: http://arxiv.org/abs/2203.12969v1
- Date: Thu, 24 Mar 2022 10:19:59 GMT
- Title: Analyzing Process-Aware Information System Updates Using Digital Twins
of Organizations
- Authors: Gyunam Park, Marco Comuzzi, Wil M. P. van der Aalst
- Abstract summary: We use the recently developed Digital Twins of Organizations (DTOs) to assess the impact of (process-aware) information systems updates.
More in detail, we model the updates using the configuration of DTOs and quantitatively assess different types of impacts of information system updates.
- Score: 5.78815340266988
- License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
- Abstract: Digital transformation often entails small-scale changes to information
systems supporting the execution of business processes. These changes may
increase the operational frictions in process execution, which decreases the
process performance. The contributions in the literature providing support to
the tracking and impact analysis of small-scale changes are limited in scope
and functionality. In this paper, we use the recently developed Digital Twins
of Organizations (DTOs) to assess the impact of (process-aware) information
systems updates. More in detail, we model the updates using the configuration
of DTOs and quantitatively assess different types of impacts of information
system updates (structural, operational, and performance-related). We
implemented a prototype of the proposed approach. Moreover, we discuss a case
study involving a standard ERP procure-to-pay business process.
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