Public Technologies Transforming Work of the Public and the Public Sector

• URL: http://arxiv.org/abs/2405.18579v1
• Date: Tue, 28 May 2024 20:54:31 GMT
• Title: Public Technologies Transforming Work of the Public and the Public Sector
• Authors: Seyun Kim, Bonnie Fan, Willa Yunqi Yang, Jessie Ramey, Sarah E Fox, Haiyi Zhu, John Zimmerman, Motahhare Eslami,
• Abstract summary: We focus on a digital platform called OneStop which is deployed by several building departments across the U.S. OneStop aims to integrate various steps and services into a single point of online contact between public sector employees and the public. We observe a multifaceted perspective and experience caused by the adoption of OneStop.
• Score: 20.810516825243116
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Technologies adopted by the public sector have transformed the work practices of employees in public agencies by creating different means of communication and decision-making. Although much of the recent research in the future of work domain has concentrated on the effects of technological advancements on public sector employees, the influence on work practices of external stakeholders engaging with this sector remains under-explored. In this paper, we focus on a digital platform called OneStop which is deployed by several building departments across the U.S. and aims to integrate various steps and services into a single point of online contact between public sector employees and the public. Drawing on semi-structured interviews with 22 stakeholders, including local business owners, experts involved in the construction process, community representatives, and building department employees, we investigate how this technology transition has impacted the work of these different stakeholders. We observe a multifaceted perspective and experience caused by the adoption of OneStop. OneStop exacerbated inequitable practices for local business owners due to a lack of face-to-face interactions with the department employees. For the public sector employees, OneStop standardized the work practices, representing the building department's priorities and values. Based on our findings, we discuss tensions around standardization, equality, and equity in technology transition, as well as design implications for equitable practices in the public sector.

Related papers

• Collection, usage and privacy of mobility data in the enterprise and public administrations [55.2480439325792]
  Security measures such as anonymization are needed to protect individuals' privacy. Within our study, we conducted expert interviews to gain insights into practices in the field. We survey privacy-enhancing methods in use, which generally do not comply with state-of-the-art standards of differential privacy.
  arXiv  Detail & Related papers  (2024-07-04T08:29:27Z)
• Studying Up Public Sector AI: How Networks of Power Relations Shape Agency Decisions Around AI Design and Use [29.52245155918532]
  We study public sector AI around those who have the power and responsibility to make decisions about the role that AI tools will play in their agency. Our findings shed light on how infrastructural, legal, and social factors create barriers and disincentives to the involvement of a broader range of stakeholders in decisions about AI design and adoption.
  arXiv  Detail & Related papers  (2024-05-21T02:31:26Z)
• Understanding the Factors Influencing Self-Managed Enterprises of Crowdworkers: A Comprehensive Review [49.623146117284115]
  This paper investigates the shift in crowdsourcing towards self-managed enterprises of crowdworkers (SMECs) It reviews the literature to understand the foundational aspects of this shift, focusing on identifying key factors that may explain the rise of SMECs. The study aims to guide future research and inform policy and platform development, emphasizing the importance of fair labor practices in this evolving landscape.
  arXiv  Detail & Related papers  (2024-03-19T14:33:16Z)
• Application of Text Analytics in Public Service Co-Creation: Literature Review and Research Framework [68.8204255655161]
  An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve public values. We study existing works on the application of Text Analytics (TA) techniques on text data to support public service co-creation.
  arXiv  Detail & Related papers  (2023-05-20T17:34:17Z)
• Advancing Differential Privacy: Where We Are Now and Future Directions for Real-World Deployment [100.1798289103163]
  We present a detailed review of current practices and state-of-the-art methodologies in the field of differential privacy (DP) Key points and high-level contents of the article were originated from the discussions from "Differential Privacy (DP): Challenges Towards the Next Frontier" This article aims to provide a reference point for the algorithmic and design decisions within the realm of privacy, highlighting important challenges and potential research directions.
  arXiv  Detail & Related papers  (2023-04-14T05:29:18Z)
• Beyond Transactional Democracy: A Study of Civic Tech in Canada [3.2814818900171763]
  Civic tech groups organize around issues of shared concern to explore new forms of democratic technologies. This paper explores how a Civic Tech Toronto creates a platform for civic engagement through the maintenance of an autonomous community. The case shows that understanding civic tech requires a lens beyond the mere analysis or production of technical artifacts.
  arXiv  Detail & Related papers  (2023-02-13T19:31:13Z)
• Weaving Privacy and Power: On the Privacy Practices of Labor Organizers in the U.S. Technology Industry [2.446409405016844]
  This study is situated at the intersection of two pivotal shifts in workplace dynamics: the increase in online workplace communications due to remote work and the resurgence of the labor movement. We investigate how labor organizers assess and mitigate risks to privacy while engaging in collective action. We conclude with design recommendations that can help create safer, more secure and more private tools to better address the risks that organizers face.
  arXiv  Detail & Related papers  (2022-05-31T18:18:47Z)
• Differentially Private Multi-Agent Planning for Logistic-like Problems [70.3758644421664]
  This paper proposes a novel strong privacy-preserving planning approach for logistic-like problems. Two challenges are addressed: 1) simultaneously achieving strong privacy, completeness and efficiency, and 2) addressing communication constraints. To the best of our knowledge, this paper is the first to apply differential privacy to the field of multi-agent planning.
  arXiv  Detail & Related papers  (2020-08-16T03:43:09Z)
• Beyond privacy regulations: an ethical approach to data usage in transportation [64.86110095869176]
  We describe how Federated Machine Learning can be applied to the transportation sector. We see Federated Learning as a method that enables us to process privacy-sensitive data, while respecting customer's privacy.
  arXiv  Detail & Related papers  (2020-04-01T15:10:12Z)

This list is automatically generated from the titles and abstracts of the papers in this site.

This site does not guarantee the quality of this site (including all information) and is not responsible for any consequences.