Were You Helpful -- Predicting Helpful Votes from Amazon Reviews

• URL: http://arxiv.org/abs/2412.02884v1
• Date: Tue, 03 Dec 2024 22:38:58 GMT
• Title: Were You Helpful -- Predicting Helpful Votes from Amazon Reviews
• Authors: Emin Kirimlioglu, Harrison Kung, Dominic Orlando,
• Abstract summary: This project investigates factors that influence the perceived helpfulness of Amazon product reviews through machine learning techniques. We identify key metadata characteristics that serve as strong predictors of review helpfulness. This insight suggests that contextual and user-behavioral factors may be more indicative of review helpfulness than the linguistic content itself.
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• Abstract: This project investigates factors that influence the perceived helpfulness of Amazon product reviews through machine learning techniques. After extensive feature analysis and correlation testing, we identified key metadata characteristics that serve as strong predictors of review helpfulness. While we initially explored natural language processing approaches using TextBlob for sentiment analysis, our final model focuses on metadata features that demonstrated more significant correlations, including the number of images per review, reviewer's historical helpful votes, and temporal aspects of the review. The data pipeline encompasses careful preprocessing and feature standardization steps to prepare the input for model training. Through systematic evaluation of different feature combinations, we discovered that metadata elements we choose using a threshold provide reliable signals when combined for predicting how helpful other Amazon users will find a review. This insight suggests that contextual and user-behavioral factors may be more indicative of review helpfulness than the linguistic content itself.

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