Reference-Aligned Retrieval-Augmented Question Answering over Heterogeneous Proprietary Documents
- URL: http://arxiv.org/abs/2502.19596v5
- Date: Wed, 27 Aug 2025 03:09:19 GMT
- Title: Reference-Aligned Retrieval-Augmented Question Answering over Heterogeneous Proprietary Documents
- Authors: Nayoung Choi, Grace Byun, Andrew Chung, Ellie S. Paek, Shinsun Lee, Jinho D. Choi,
- Abstract summary: We propose an internal Question Answering (QA) system for the automotive industry.<n>A data pipeline converts raw multi-modal documents into a structured corpus and QA pairs, and a fully on-premise, privacy-preserving architecture.<n>Our system improves factual correctness (+1.79, +1.94), informativeness (+1.33, +1.16), and helpfulness (+1.08, +1.67) over a non-RAG baseline.
- Score: 8.931959753296635
- License: http://creativecommons.org/licenses/by/4.0/
- Abstract: Proprietary corporate documents contain rich domain-specific knowledge, but their overwhelming volume and disorganized structure make it difficult even for employees to access the right information when needed. For example, in the automotive industry, vehicle crash-collision tests, each costing hundreds of thousands of dollars, produce highly detailed documentation. However, retrieving relevant content during decision-making remains time-consuming due to the scale and complexity of the material. While Retrieval-Augmented Generation (RAG)-based Question Answering (QA) systems offer a promising solution, building an internal RAG-QA system poses several challenges: (1) handling heterogeneous multi-modal data sources, (2) preserving data confidentiality, and (3) enabling traceability between each piece of information in the generated answer and its original source document. To address these, we propose a RAG-QA framework for internal enterprise use, consisting of: (1) a data pipeline that converts raw multi-modal documents into a structured corpus and QA pairs, (2) a fully on-premise, privacy-preserving architecture, and (3) a lightweight reference matcher that links answer segments to supporting content. Applied to the automotive domain, our system improves factual correctness (+1.79, +1.94), informativeness (+1.33, +1.16), and helpfulness (+1.08, +1.67) over a non-RAG baseline, based on 1-5 scale ratings from both human and LLM judge.
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