Information Needs and Practices Supported by ChatGPT
- URL: http://arxiv.org/abs/2507.05537v1
- Date: Mon, 07 Jul 2025 23:21:20 GMT
- Title: Information Needs and Practices Supported by ChatGPT
- Authors: Tim Gorichanaz,
- Abstract summary: This study investigates the information needs that people come to ChatGPT with and the information practices that ChatGPT supports.<n>The findings show that ChatGPT is used in a range of life domains and for a range of human needs.<n>In the AI age, information need should be conceptualized as skillfully coping in the world, a notion that includes both understanding and action.
- Score: 7.50584818763022
- License: http://creativecommons.org/licenses/by-nc-nd/4.0/
- Abstract: This study considers ChatGPT as an information source, investigating the information needs that people come to ChatGPT with and the information practices that ChatGPT supports, through a qualitative content analysis of 205 user vignettes. The findings show that ChatGPT is used in a range of life domains (home/family, work, leisure, etc.) and for a range of human needs (writing/editing, learning, simple programming tasks, etc.), constituting the information needs that people use ChatGPT to address. Related to these information needs, the findings show six categories of information practices that ChatGPT supports: Writing, Deciding, Identifying, Ideating, Talking, and Critiquing. This work suggests that, in the AI age, information need should be conceptualized not just as a matter of "getting questions answered" or even "making sense," but as skillfully coping in the world, a notion that includes both understanding and action. This study leads to numerous opportunities for future work at the junction of generative AI and information needs, seeking, use and experience.
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