UserRL: Training Interactive User-Centric Agent via Reinforcement Learning
- URL: http://arxiv.org/abs/2509.19736v1
- Date: Wed, 24 Sep 2025 03:33:20 GMT
- Title: UserRL: Training Interactive User-Centric Agent via Reinforcement Learning
- Authors: Cheng Qian, Zuxin Liu, Akshara Prabhakar, Jielin Qiu, Zhiwei Liu, Haolin Chen, Shirley Kokane, Heng Ji, Weiran Yao, Shelby Heinecke, Silvio Savarese, Caiming Xiong, Huan Wang,
- Abstract summary: Reinforcement learning (RL) has shown promise in training agentic models that engage in dynamic, multi-turn interactions.<n>We propose UserRL, a unified framework for training and evaluating user-centric abilities through standardized gym environments.
- Score: 104.63494870852894
- License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
- Abstract: Reinforcement learning (RL) has shown promise in training agentic models that move beyond static benchmarks to engage in dynamic, multi-turn interactions. Yet, the ultimate value of such agents lies in their ability to assist users, a setting where diversity and dynamics of user interaction pose challenges. In this work, we propose UserRL, a unified framework for training and evaluating user-centric abilities through standardized gym environments paired with simulated users. We systematically vary turn-level reward assignment and trajectory-level score calculation to analyze how different formulations affect learning under the GRPO algorithm. Our experiments across Qwen3 models reveal three key findings: (i) SFT cold start is critical for unlocking initial interaction ability and enabling sustained RL improvements; (ii) deliberate trajectory scoring yields more efficient and effective multi-turn interactions; and (iii) while stronger simulated users (e.g., GPT-4o) facilitates training, open-source simulators (e.g., Qwen3-32B) remain a cost-effective and transferable option. Together, these results highlight that careful design of reward shaping and user simulation choice is as crucial as model scale, and establish UserRL as a practical pathway for developing robust user-centric agentic models. All codes and data are public for future research.
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