Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients

• URL: http://arxiv.org/abs/2602.13598v1
• Date: Sat, 14 Feb 2026 04:36:42 GMT
• Title: Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
• Authors: Zhanming Chen, Alisha Ghaju, May Hang, Juan F. Maestre, Ji Youn Shin,
• Abstract summary: Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes.<n>Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities.<n>This study conducted semi-structured interviews with 15 providers working with patients from immigrant populations in a developed country.<n>We identified providers' effective communication strategies, including acknowledgment, community involvement, gradual care, and adaptive communication practices.
• Score: 6.836772892077179
• License: http://creativecommons.org/licenses/by-nc-nd/4.0/
• Abstract: Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing countries, and applied identified factors to technology development. However, there is limited understanding of how providers work with patients from immigrant populations in a developed country. By conducting semi-structured interviews with 15 providers working with patients from an immigrant community with unique cultural characteristics, we identified providers' effective communication strategies, including acknowledgment, community involvement, gradual care, and adaptive communication practices (i.e., adjusting the communication style). Based on our findings, we highlight cultural competence and discuss design implications for technologies to support health communication in immigrant communities. Our suggestions propose approaches for HCI researchers to identify practical, contextualized cultural competence for their health technology design.

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