Chatbots as conversational healthcare services

• URL: http://arxiv.org/abs/2011.03969v1
• Date: Sun, 8 Nov 2020 12:35:52 GMT
• Title: Chatbots as conversational healthcare services
• Authors: Mla{\dj}an Jovanovi\'c, Marcos Baez, Fabio Casati
• Abstract summary: chatbots are emerging as a promising platform for accessing and delivering healthcare services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision.
• Score: 6.104908854550001
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the Human-AI interaction aspects and the transparency in AI automation and decision making.

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