Towards an Online Empathetic Chatbot with Emotion Causes

• URL: http://arxiv.org/abs/2105.11903v1
• Date: Tue, 11 May 2021 02:52:46 GMT
• Title: Towards an Online Empathetic Chatbot with Emotion Causes
• Authors: Yanran Li and Ke Li and Hongke Ning and xiaoqiang Xia and Yalong Guo and Chen Wei and Jianwei Cui and Bin Wang
• Abstract summary: It is critical to learn the causes that evoke the users' emotion for empathetic responding. To gather emotion causes in online environments, we leverage counseling strategies. We verify the effectiveness of the proposed approach by comparing our judgements with several SOTA methods.
• Score: 10.700455393948818
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence, it is critical to learn the causes that evoke the users' emotion for empathetic responding, a.k.a. emotion causes. To gather emotion causes in online environments, we leverage counseling strategies and develop an empathetic chatbot to utilize the causal emotion information. On a real-world online dataset, we verify the effectiveness of the proposed approach by comparing our chatbot with several SOTA methods using automatic metrics, expert-based human judgements as well as user-based online evaluation.

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