Dialogue Policies for Confusion Mitigation in Situated HRI

• URL: http://arxiv.org/abs/2208.09367v1
• Date: Fri, 19 Aug 2022 14:28:13 GMT
• Title: Dialogue Policies for Confusion Mitigation in Situated HRI
• Authors: Na Li and Robert Ross
• Abstract summary: People may become confused while interacting with robots due to communicative or even task-centred challenges. We present our approach to a linguistic design of dialogue policies to build a dialogue framework to alleviate interlocutor confusion.
• Score: 6.997674465889922
• License: http://creativecommons.org/licenses/by-sa/4.0/
• Abstract: Confusion is a mental state triggered by cognitive disequilibrium that can occur in many types of task-oriented interaction, including Human-Robot Interaction (HRI). People may become confused while interacting with robots due to communicative or even task-centred challenges. To build a smooth and engaging HRI, it is insufficient for an agent to simply detect confusion; instead, the system should aim to mitigate the situation. In light of this, in this paper, we present our approach to a linguistic design of dialogue policies to build a dialogue framework to alleviate interlocutor confusion. We also outline our sketch and discuss challenges with respect to its operationalisation.

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