Experts-in-the-Loop: Establishing an Effective Workflow in Crafting Privacy Q&A

• URL: http://arxiv.org/abs/2311.11161v1
• Date: Sat, 18 Nov 2023 20:32:59 GMT
• Title: Experts-in-the-Loop: Establishing an Effective Workflow in Crafting Privacy Q&A
• Authors: Zahra Kolagar, Anna Katharina Leschanowsky, Birgit Popp
• Abstract summary: We propose a dynamic workflow for transforming privacy policies into privacy question-and-answer (Q&A) pairs. Thereby, we facilitate interdisciplinary collaboration among legal experts and conversation designers. Our proposed workflow underscores continuous improvement and monitoring throughout the construction of privacy Q&As.
• Score: 0.0
• License: http://creativecommons.org/licenses/by-nc-nd/4.0/
• Abstract: Privacy policies play a vital role in safeguarding user privacy as legal jurisdictions worldwide emphasize the need for transparent data processing. While the suitability of privacy policies to enhance transparency has been critically discussed, employing conversational AI systems presents unique challenges in informing users effectively. In this position paper, we propose a dynamic workflow for transforming privacy policies into privacy question-and-answer (Q&A) pairs to make privacy policies easily accessible through conversational AI. Thereby, we facilitate interdisciplinary collaboration among legal experts and conversation designers, while also considering the utilization of large language models' generative capabilities and addressing associated challenges. Our proposed workflow underscores continuous improvement and monitoring throughout the construction of privacy Q&As, advocating for comprehensive review and refinement through an experts-in-the-loop approach.

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