DIALIGHT: Lightweight Multilingual Development and Evaluation of
Task-Oriented Dialogue Systems with Large Language Models
- URL: http://arxiv.org/abs/2401.02208v1
- Date: Thu, 4 Jan 2024 11:27:48 GMT
- Title: DIALIGHT: Lightweight Multilingual Development and Evaluation of
Task-Oriented Dialogue Systems with Large Language Models
- Authors: Songbo Hu, Xiaobin Wang, Zhangdie Yuan, Anna Korhonen, Ivan Vuli\'c
- Abstract summary: DIALIGHT is a toolkit for developing and evaluating multilingual Task-Oriented Dialogue (ToD) systems.
It features a secure, user-friendly web interface for fine-grained human evaluation at both local utterance level and global dialogue level.
Our evaluations reveal that while PLM fine-tuning leads to higher accuracy and coherence, LLM-based systems excel in producing diverse and likeable responses.
- Score: 76.79929883963275
- License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
- Abstract: We present DIALIGHT, a toolkit for developing and evaluating multilingual
Task-Oriented Dialogue (ToD) systems which facilitates systematic evaluations
and comparisons between ToD systems using fine-tuning of Pretrained Language
Models (PLMs) and those utilising the zero-shot and in-context learning
capabilities of Large Language Models (LLMs). In addition to automatic
evaluation, this toolkit features (i) a secure, user-friendly web interface for
fine-grained human evaluation at both local utterance level and global dialogue
level, and (ii) a microservice-based backend, improving efficiency and
scalability. Our evaluations reveal that while PLM fine-tuning leads to higher
accuracy and coherence, LLM-based systems excel in producing diverse and
likeable responses. However, we also identify significant challenges of LLMs in
adherence to task-specific instructions and generating outputs in multiple
languages, highlighting areas for future research. We hope this open-sourced
toolkit will serve as a valuable resource for researchers aiming to develop and
properly evaluate multilingual ToD systems and will lower, currently still
high, entry barriers in the field.
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