Can Large Language Models be Used to Provide Psychological Counselling? An Analysis of GPT-4-Generated Responses Using Role-play Dialogues

• URL: http://arxiv.org/abs/2402.12738v1
• Date: Tue, 20 Feb 2024 06:05:36 GMT
• Title: Can Large Language Models be Used to Provide Psychological Counselling? An Analysis of GPT-4-Generated Responses Using Role-play Dialogues
• Authors: Michimasa Inaba, Mariko Ukiyo and Keiko Takamizo
• Abstract summary: Mental health care poses an increasingly serious challenge to modern societies. This study collected counseling dialogue data via role-playing scenarios involving expert counselors. Third-party counselors evaluated the appropriateness of responses from human counselors and those generated by GPT-4 in identical contexts.
• Score: 0.0
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Mental health care poses an increasingly serious challenge to modern societies. In this context, there has been a surge in research that utilizes information technologies to address mental health problems, including those aiming to develop counseling dialogue systems. However, there is a need for more evaluations of the performance of counseling dialogue systems that use large language models. For this study, we collected counseling dialogue data via role-playing scenarios involving expert counselors, and the utterances were annotated with the intentions of the counselors. To determine the feasibility of a dialogue system in real-world counseling scenarios, third-party counselors evaluated the appropriateness of responses from human counselors and those generated by GPT-4 in identical contexts in role-play dialogue data. Analysis of the evaluation results showed that the responses generated by GPT-4 were competitive with those of human counselors.

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