CPsyCoun: A Report-based Multi-turn Dialogue Reconstruction and Evaluation Framework for Chinese Psychological Counseling

• URL: http://arxiv.org/abs/2405.16433v3
• Date: Mon, 10 Jun 2024 11:43:48 GMT
• Title: CPsyCoun: A Report-based Multi-turn Dialogue Reconstruction and Evaluation Framework for Chinese Psychological Counseling
• Authors: Chenhao Zhang, Renhao Li, Minghuan Tan, Min Yang, Jingwei Zhu, Di Yang, Jiahao Zhao, Guancheng Ye, Chengming Li, Xiping Hu,
• Abstract summary: We propose CPsyCoun, a report-based multi-turn dialogue reconstruction and evaluation framework for Chinese psychological counseling. To fully exploit psychological counseling reports, a two-phase approach is devised to construct high-quality dialogues. A comprehensive evaluation benchmark is developed for the effective automatic evaluation of multi-turn psychological consultations.
• Score: 27.193022503592342
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Using large language models (LLMs) to assist psychological counseling is a significant but challenging task at present. Attempts have been made on improving empathetic conversations or acting as effective assistants in the treatment with LLMs. However, the existing datasets lack consulting knowledge, resulting in LLMs lacking professional consulting competence. Moreover, how to automatically evaluate multi-turn dialogues within the counseling process remains an understudied area. To bridge the gap, we propose CPsyCoun, a report-based multi-turn dialogue reconstruction and evaluation framework for Chinese psychological counseling. To fully exploit psychological counseling reports, a two-phase approach is devised to construct high-quality dialogues while a comprehensive evaluation benchmark is developed for the effective automatic evaluation of multi-turn psychological consultations. Competitive experimental results demonstrate the effectiveness of our proposed framework in psychological counseling. We open-source the datasets and model for future research at https://github.com/CAS-SIAT-XinHai/CPsyCoun

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