Exploring the Efficacy of Large Language Models in Summarizing Mental Health Counseling Sessions: A Benchmark Study

• URL: http://arxiv.org/abs/2402.19052v1
• Date: Thu, 29 Feb 2024 11:29:47 GMT
• Title: Exploring the Efficacy of Large Language Models in Summarizing Mental Health Counseling Sessions: A Benchmark Study
• Authors: Prottay Kumar Adhikary, Aseem Srivastava, Shivani Kumar, Salam Michael Singh, Puneet Manuja, Jini K Gopinath, Vijay Krishnan, Swati Kedia, Koushik Sinha Deb, Tanmoy Chakraborty
• Abstract summary: Comprehensive summaries of sessions enable an effective continuity in mental health counseling. Manual summarization presents a significant challenge, diverting experts' attention from the core counseling process. This study evaluates the effectiveness of state-of-the-art Large Language Models (LLMs) in selectively summarizing various components of therapy sessions.
• Score: 17.32433545370711
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Comprehensive summaries of sessions enable an effective continuity in mental health counseling, facilitating informed therapy planning. Yet, manual summarization presents a significant challenge, diverting experts' attention from the core counseling process. This study evaluates the effectiveness of state-of-the-art Large Language Models (LLMs) in selectively summarizing various components of therapy sessions through aspect-based summarization, aiming to benchmark their performance. We introduce MentalCLOUDS, a counseling-component guided summarization dataset consisting of 191 counseling sessions with summaries focused on three distinct counseling components (aka counseling aspects). Additionally, we assess the capabilities of 11 state-of-the-art LLMs in addressing the task of component-guided summarization in counseling. The generated summaries are evaluated quantitatively using standard summarization metrics and verified qualitatively by mental health professionals. Our findings demonstrate the superior performance of task-specific LLMs such as MentalLlama, Mistral, and MentalBART in terms of standard quantitative metrics such as Rouge-1, Rouge-2, Rouge-L, and BERTScore across all aspects of counseling components. Further, expert evaluation reveals that Mistral supersedes both MentalLlama and MentalBART based on six parameters -- affective attitude, burden, ethicality, coherence, opportunity costs, and perceived effectiveness. However, these models share the same weakness by demonstrating a potential for improvement in the opportunity costs and perceived effectiveness metrics.

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