Perceived Usability of Collaborative Modeling Tools

• URL: http://arxiv.org/abs/2408.14088v1
• Date: Mon, 26 Aug 2024 08:19:23 GMT
• Title: Perceived Usability of Collaborative Modeling Tools
• Authors: Ranci Ren, John W. Castro, Santiago R. Acuña, Oscar Dieste, Silvia T. Acuña,
• Abstract summary: We compare the perceived usability of two similarly online collaborative modeling tools. We performed a quantitative and qualitative exploration, employing inferential statistics and thematic analysis.
• Score: 0.1957338076370071
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived usability of two similarly online collaborative modeling tools, the SOCIO chatbot and the Creately web-based tool. Method: We conducted a crossover experiment with 66 participants. The evaluation instrument was based on the System Usability Scale (SUS). We performed a quantitative and qualitative exploration, employing inferential statistics and thematic analysis. Results: The results indicate that chatbots enabling natural language communication enhance communication and collaboration efficiency and improve the user experience. Conclusion: Chatbots need to improve guidance and help for novices, but they appear beneficial for enhancing user experience.

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