What is Business Process Automation Anyway?

• URL: http://arxiv.org/abs/2506.10991v1
• Date: Mon, 24 Mar 2025 09:21:07 GMT
• Title: What is Business Process Automation Anyway?
• Authors: Hoang Vu, Henrik Leopold, Han van der Aa,
• Abstract summary: This type of automation, commonly referred to as business process automation, has many facets.<n>We conduct a structured market analysis of the 18 predominant vendors of business process automation solutions.<n>We show which types and facets of automation exist and which aspects represent promising directions for the future.
• Score: 1.8242874713398713
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Many organizations strive to increase the level of automation in their business processes. While automation historically was mainly concerned with automating physical labor, current automation efforts mostly focus on automation in a digital manner, thus targeting work that is related to the interaction between humans and computers. This type of automation, commonly referred to as business process automation, has many facets. Yet, academic literature mainly focuses on Robotic Process Automation, a specific automation capability. Recognizing that leading vendors offer automation capabilities going way beyond that, we use this paper to develop a detailed understanding of business process automation in industry. To this end, we conduct a structured market analysis of the 18 predominant vendors of business process automation solutions as identified by Gartner. As a result, we provide a comprehensive overview of the business process automation capabilities currently offered by industrial vendors. We show which types and facets of automation exist and which aspects represent promising directions for the future.

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