From Robotic Process Automation to Intelligent Process Automation: Emerging Trends

• URL: http://arxiv.org/abs/2007.13257v1
• Date: Mon, 27 Jul 2020 00:43:08 GMT
• Title: From Robotic Process Automation to Intelligent Process Automation: Emerging Trends
• Authors: Tathagata Chakraborti, Vatche Isahagian, Rania Khalaf, Yasaman Khazaeni, Vinod Muthusamy, Yara Rizk, Merve Unuvar
• Abstract summary: We study how recent advances in machine intelligence are disrupting the world of business processes. New paradigm called Intelligent Process Automation'' emerges, bringing machine learning (ML) and artificial intelligence (AI) technologies to bear. We hope that this emerging theme will spark engaging conversations at the RPA Forum.
• Score: 12.555849835535843
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of ``robotic process automation'' (RPA). However, we are currently at an inflection point in this evolution, as a new paradigm called ``Intelligent Process Automation'' (IPA) emerges, bringing machine learning (ML) and artificial intelligence (AI) technologies to bear in order to improve business process outcomes. The purpose of this paper is to provide a survey of this emerging theme and identify key open research challenges at the intersection of AI and business processes. We hope that this emerging theme will spark engaging conversations at the RPA Forum.

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