Chaplains' Reflections on the Design and Usage of AI for Conversational Care

• URL: http://arxiv.org/abs/2602.04017v1
• Date: Tue, 03 Feb 2026 21:04:49 GMT
• Title: Chaplains' Reflections on the Design and Usage of AI for Conversational Care
• Authors: Joel Wester, Samuel Rhys Cox, Henning Pohl, Niels van Berkel,
• Abstract summary: Much of everyday emotional support needs occur in non-clinical contexts.<n>We examine how chaplains perceive and engage with conversational AI.<n>Our analysis reveals how chaplains perceive their pastoral care duties.<n>This perspective informs design aimed at supporting well-being in non-clinical contexts.
• Score: 18.442670569768875
• License: http://creativecommons.org/licenses/by/4.0/
• Abstract: Despite growing recognition that responsible AI requires domain knowledge, current work on conversational AI primarily draws on clinical expertise that prioritises diagnosis and intervention. However, much of everyday emotional support needs occur in non-clinical contexts, and therefore requires different conversational approaches. We examine how chaplains, who guide individuals through personal crises, grief, and reflection, perceive and engage with conversational AI. We recruited eighteen chaplains to build AI chatbots. While some chaplains viewed chatbots with cautious optimism, the majority expressed limitations of chatbots' ability to support everyday well-being. Our analysis reveals how chaplains perceive their pastoral care duties and areas where AI chatbots fall short, along the themes of Listening, Connecting, Carrying, and Wanting. These themes resonate with the idea of attunement, recently highlighted as a relational lens for understanding the delicate experiences care technologies provide. This perspective informs chatbot design aimed at supporting well-being in non-clinical contexts.

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