Conceptualising Healthcare-Seeking as an Activity to Explain Technology Use: A Case of M-health

• URL: http://arxiv.org/abs/2108.10082v1
• Date: Mon, 23 Aug 2021 11:28:21 GMT
• Title: Conceptualising Healthcare-Seeking as an Activity to Explain Technology Use: A Case of M-health
• Authors: Karen Sowon and Wallace Chigona
• Abstract summary: We propose the conceptualisation of healthcare-seeking as an activity to offer a richer explanation of technology utilisation. This is an interpretivist study drawing on Activity Theory to conceptualise healthcare-seeking as the minimum context needed to explicate use.
• Score: 0.0
• License: http://creativecommons.org/licenses/by-nc-sa/4.0/
• Abstract: The purpose of this paper is to engage with the Information Systems' contexts of use as a means to explain nuanced human-technology interaction. In this paper, we specifically propose the conceptualisation of healthcare-seeking as an activity to offer a richer explanation of technology utilisation. This is an interpretivist study drawing on Activity Theory to conceptualise healthcare-seeking as the minimum context needed to explicate use. A framework of the core aspects of AT is used to analyse one empirical mHealth case from a Kenyan context thus illustrating how AT can be applied to study technology use. The paper explicates technology use by explaining various utilisation behaviour that may emerge in a complex human-technology interaction context; ranging from a complex adoption process to mechanisms to determine continuance that differentiate trust in the intervention from trust in the information, and potential technology coping strategies. The paper is a novel attempt to operationalise AT to study technology use. It thus offers a broader explication of use while providing insights for design and implementation made possible by the conceptualisation of healthcare-seeking as an activity. Such insights may be useful in the design of patient-centred systems.

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