Personalized Interventions for Online Moderation

• URL: http://arxiv.org/abs/2205.09462v1
• Date: Thu, 19 May 2022 10:44:57 GMT
• Title: Personalized Interventions for Online Moderation
• Authors: Stefano Cresci, Amaury Trujillo, Tiziano Fagni
• Abstract summary: Current online moderation follows a one-size-fits-all approach. We propose a paradigm-shift in online moderation by moving towards a personalized and user-centered approach.
• Score: 0.9346127431927982
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Current online moderation follows a one-size-fits-all approach, where each intervention is applied in the same way to all users. This naive approach is challenged by established socio-behavioral theories and by recent empirical results that showed the limited effectiveness of such interventions. We propose a paradigm-shift in online moderation by moving towards a personalized and user-centered approach. Our multidisciplinary vision combines state-of-the-art theories and practices in diverse fields such as computer science, sociology and psychology, to design personalized moderation interventions (PMIs). In outlining the path leading to the next-generation of moderation interventions, we also discuss the most prominent challenges introduced by such a disruptive change.

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