UXAgent: An LLM Agent-Based Usability Testing Framework for Web Design

• URL: http://arxiv.org/abs/2502.12561v3
• Date: Sat, 05 Apr 2025 01:55:09 GMT
• Title: UXAgent: An LLM Agent-Based Usability Testing Framework for Web Design
• Authors: Yuxuan Lu, Bingsheng Yao, Hansu Gu, Jing Huang, Jessie Wang, Yang Li, Jiri Gesi, Qi He, Toby Jia-Jun Li, Dakuo Wang,
• Abstract summary: Recent advances in Large Language Model-simulated Agent (LLM-Agent) research inspired us to design UXAgent.<n>Our system features an LLM-Agent module and a universal browser connector module so that UX researchers can automatically generate thousands of simulated users to test the target website.
• Score: 33.901185088456614
• License: http://arxiv.org/licenses/nonexclusive-distrib/1.0/
• Abstract: Usability testing is a fundamental yet challenging (e.g., inflexible to iterate the study design flaws and hard to recruit study participants) research method for user experience (UX) researchers to evaluate a web design. Recent advances in Large Language Model-simulated Agent (LLM-Agent) research inspired us to design UXAgent to support UX researchers in evaluating and reiterating their usability testing study design before they conduct the real human subject study. Our system features an LLM-Agent module and a universal browser connector module so that UX researchers can automatically generate thousands of simulated users to test the target website. The results are shown in qualitative (e.g., interviewing how an agent thinks ), quantitative (e.g., # of actions), and video recording formats for UX researchers to analyze. Through a heuristic user evaluation with five UX researchers, participants praised the innovation of our system but also expressed concerns about the future of LLM Agent-assisted UX study.

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