On the Same Page: Dimensions of Perceived Shared Understanding in Human-AI Interaction

• URL: http://arxiv.org/abs/2505.20068v1
• Date: Mon, 26 May 2025 14:50:40 GMT
• Title: On the Same Page: Dimensions of Perceived Shared Understanding in Human-AI Interaction
• Authors: Qingyu Liang, Jaime Banks,
• Abstract summary: Shared understanding plays a key role in the effective communication in and performance of human-human interactions.<n>The future of personal and workplace interactions will likely see human-AI interaction (HAII) in which the perception of shared understanding is important.<n>Existing literature has addressed the processes and effects of PSU in human-human interactions, but the construal remains underexplored in HAII.
• Score: 0.0
• License: http://creativecommons.org/licenses/by-nc-nd/4.0/
• Abstract: Shared understanding plays a key role in the effective communication in and performance of human-human interactions. With the increasingly common integration of AI into human contexts, the future of personal and workplace interactions will likely see human-AI interaction (HAII) in which the perception of shared understanding is important. Existing literature has addressed the processes and effects of PSU in human-human interactions, but the construal remains underexplored in HAII. To better understand PSU in HAII, we conducted an online survey to collect user reflections on interactions with a large language model when it sunderstanding of a situation was thought to be similar to or different from the participant's. Through inductive thematic analysis, we identified eight dimensions comprising PSU in human-AI interactions: Fluency, aligned operation, fluidity, outcome satisfaction, contextual awareness, lack of humanlike abilities, computational limits, and suspicion.

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