Comprehensive Framework for Evaluating Conversational AI Chatbots
- URL: http://arxiv.org/abs/2502.06105v1
- Date: Mon, 10 Feb 2025 02:27:34 GMT
- Title: Comprehensive Framework for Evaluating Conversational AI Chatbots
- Abstract summary: This paper introduces a novel evaluation framework that assesses chatbots across four dimensions: cognitive and conversational intelligence, user experience, operational efficiency, and ethical and regulatory compliance.<n>By integrating advanced AI methodologies with financial regulations, the framework bridges theoretical foundations and real-world deployment challenges.
- Score: 0.0
- License: http://creativecommons.org/licenses/by-nc-sa/4.0/
- Abstract: Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services, where compliance, user trust, and operational efficiency are critical. This paper introduces a novel evaluation framework that systematically assesses chatbots across four dimensions: cognitive and conversational intelligence, user experience, operational efficiency, and ethical and regulatory compliance. By integrating advanced AI methodologies with financial regulations, the framework bridges theoretical foundations and real-world deployment challenges. Additionally, we outline future research directions, emphasizing improvements in conversational coherence, real-time adaptability, and fairness.
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